Craig Levein feels “embarrassed” that Isma Goncalves didn’t converse to him in regards to the alleged racist abuse he says performed a job in his Hearts departure.
The 26-year-old, who moved to Pakhtakor Tashkent in January, claimed racially motivated taunts “from a minority” of Hearts followers proved an element.
Levein stated he would contact Goncalves to apologise on behalf of the membership.
The Hearts supervisor additionally hinted that it will not be an remoted incident following discussions along with his squad.
Goncalves, who was born in Guinea-Bissau however performed youth soccer for Portugal, was in his second stint in Scottish soccer having had a mortgage spell with St Mirren from Rio Ave in 2013.
He joined Hearts in January 2017 after leaving Anorthosis Famagusta in Cyprus and went on to attain 15 occasions in 42 video games for the Edinburgh membership.
“I was obviously sad and slightly embarrassed that Isma didn’t feel he could come to me and talk about it,” he stated. “That’s on me and it is one thing I want to take a look at.
“If we’ve a participant who has been struggling and has suffered racial abuse, then I must make it simpler for him to come back and converse to me and discuss it.
Zero tolerance on racist abuse
“If you read the statement [from Hearts on Wednesday] you possibly can see how clear [chairwoman] Anne [Budge] has been about this and the way everyone is disgusted by what has occurred.
“I’ve been attempting to pay money for Isma and we will converse this afternoon and I’ll apologise to him about what has occurred.”
Levein additionally admitted it will not be an remoted incident following talks with the remainder of his gamers.
“Not to this extent, however there have been points,” the Hearts manager added. “I do not need to go into different particulars, however I’ve spoken to different gamers concerning what had occurred.
“I will never experience this so it’s difficult to talk about it, all I can do is provide support and try to help if a situation arises,” he stated.
“The club will be really strong on anyone who gets reported for this type of behaviour, I don’t care how long they have been Hearts supporters, if they are found to be dishing out racial abuse to anybody in the stadium, they are gone.”
He added: “As a club we have been very supportive of players with other problems, and I assure you that if Isma had made it known, we would have dealt with this as soon as possible.”